Lack of coaching and true leadership shown by management- instead, they preach that we are all leaders and must all take accountability for our actions. Great concept, but everyone is afraid to make decisions for fear of failure, and resulting consequences - including sales management. Micro management of process is king, and Monday morning quarterbacking persists. Issues with customers is always perceived as the fault of the sales group, even if sales had no control of how the problem occurred. Finance group manages to a daily revenue stream, always needing insight for any blips.