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Liberty Mutual Insurance

Engaged employer

Gone down hill fast - Senior Sales Associate Liberty Mutual Insurance Employee Review

2.0
28 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Pay is good ,however that's it.

Cons

Listen to your employees - LM needs an overhaul in DRC sales! Starting with People Leaders !! Your tenure employees are the most loyal - remember that - quit the favoritism- STOP DEI and be aware in Boston that your front line managers have little loyalty to you.The company is to big to look down and the Boston appointed GM is not respected by his front line managers and there are only 12 MANAGERS that run this machine from Lake Mary,Phoenix,and Plano. You have a middle management coup happening in the DRC led by a select few but they fall in line behind each other fast and this makes them powerful. Might want to pull them into Boston and release them for some new more loyal and trust worthy managers.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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