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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Customer Service with a Twist - Customer Service Representative Liberty Mutual Insurance Employee Review

      1.0
      13 Mar 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive environment with your close coworkers.

      Cons

      You are required to help the sales team, but the sales team gets the commission. You are tracked every second you sign in, you better hope you do not need to use the bathroom or your manager will call you and ask why your call metrics are so bad.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      15 Apr 2026
      Senior analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good growth, flexibility, compensation fairly

      Cons

      In office requirements (2 days a week)

      2.0
      3 Jun 2026
      Workers compensation claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      The work is all remote for the adjusters

      Cons

      High workload, high volume, unsupportive management, expectations to work way more than 40 hours

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