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Liberty Mutual Insurance

Engaged employer

Ehhh - Claims Adjuster Liberty Mutual Insurance Employee Review

2.0
31 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Quick to promote on experience and workload.. the more you work and the more you sacrifice , the more you are recognized..also they recognize your achievements. networking is a plus. Work from home is definitely a plus also! Great people in my office its like a family honestly.

Cons

Workload is too much.. turnover slowed down but still past cases received are ridiculous because of the business that underwriting is accepting. Slow market right now so they are taking any and all! When you take transfer files.. you are given a grace period of about 2 months. After that they start wondering why your pending is so high.. Well.

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Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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