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Liberty Mutual Insurance

Engaged employer

Laid off due to overseas outsourcing - Customer Contact Specialist II Liberty Mutual Insurance Employee Review

1.0
20 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Used to be a great place do work

Cons

Operation functions have been outsourced and the very few remaining will likely be eliminated in the very near future just a matter of time before sales is outsourced as well

Explore other reviews about Liberty Mutual Insurance

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Highly competitive compensation, generous annual bonuses, and excellent bonuses such as 401(k) matching and annual credits, tuition reimbursement, childcare support, affordable healthcare, vision, dental, and additional unique benefits for all stages of life and discounts for fun things like shopping and products that may be of desire!

Cons

It is a competitive place for high performers, but it is motivating and not intimidating in my opinion!

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Diverse culture, work life balance, flexibility

Cons

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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