Pros
- Other employees, it was like a big dysfunctional family. I loved it - 50% discount - Amazing sales skills picked up that has continuously came in handy in other areas - Training for the most part was good, and encouraged team work and team building - Usually nice customers, and can really form bonds with some regular customers to the point I would consider them a friend rather than just a customer
Cons
- If you weren't one of managements favourites, you're in for a hard time - Shift patterns are awful both with when employees receive the rota and with the shifts given. If you were scheduled for a day that you had requested off, if no other shifts can be found for you then you lose the hours - Micromanaging and down right bullying manager. Changed the whole relaxed atmosphere to a tense one where employees have their job hanging over their head if they breathed in the wrong direction. Impossible to concentrate and relax on the job when getting observed on the shop floor. - Too focussed on targets and achieving sales, contrary to the overall message and training given by Lush. Employees are trained and encouraged to make the customer happy and to only recommend products that you feel would suit them after a consultation, whereas on the shop floor employees are encouraged to just sell as much as they could, or risk getting "feedback" ie. spoken down to and thinly veiled threats to your job - Ethics of the company as a whole are great! Little does it trickle down to their own store workers however. Pay is subpar for what is expected of each employee, and there is 0 incentive to try to pursue a promotion since their pay is little more than lowly sales assistants, with considerably more expectations. - Breaks often not on time, and encouraged to be cut short when the store is busy. - Repercussions if you are ill, and too scared to speak to manager on phone so people often show up to work ill, and are treated harshly for doing so. No winning. - No over time can be achieved during summer months, unless you're one of the managements favourites. No matter how long you have been with the store for. - Part time contracts only offered, and due to the disorganisation of management with rotas - it is plain impossible to get a second job since there was no telling what shifts you would be asked to work.