Team was great but management was nowhere to be seen - Customer Service Representative Lush Employee Review

3.0
5 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Ethically produced products, training information was widely available, great discounts, great team, easy to work with policies, generally fun working environment.

Cons

Store manager was always complaining about how stressed they were and openly spoke about how they don't use the products. Over Christmas the store manager was often not in store and left a lot of work to the assistant manager (who was fantastic, but that is beside the point).

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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