A cult that believes their employees should feel privileged to be there - Anonymous employee Lush Employee Review

2.0
22 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Working from home - Flexible working hours - 50% discount on Lush products

Cons

- Ran by people that have no idea what they are doing and are only in positions of power because they've been there since the start - Barely anyone cares or notices if people even turn up to work - Pays well under market value and doesn't understand how highly prized some of their staff's skills are - No transparency of any decisions being made by management, and employees tend to find out sometimes weeks after changes have been made - Employees' good natures are exploited and taken advantage of - Processes do not exist and any form of structure is unheard of - There doesn't appear to be any such thing as career progression - Couldn't organise a drinking session in a brewery

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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