lush is great to their staff though the job can be a bit draining. - Anonymous employee Lush Employee Review

4.0
20 Nov 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues very friendly and management are incredibly nice and helpful. Management were very flexible and understanding of each member of staff which makes work stress free.

Cons

Sometimes the approach to customer service is draining, you can feel pushed to engage with customers that don't want to be engaged with and a pressure to be overly happy and excitable every minute of shift.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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