Very good experience there - everyone was very inclusive! - Retail Sales Associate Lush Employee Review

4.0
18 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Learnt a lot about customer service and felt happy when customers were happy. The shopfloor team was very nice and we had great teamwork. Great staff discounts as well

Cons

Takes awhile for closing duties to be done - not much cons actually! Enjoyed my time there.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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