Damaging ingredients - Anonymous employee Lush Employee Review

2.0
24 Jul 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

50% Discount. Smelt great. Sociable hours

Cons

Too many employed on 5 hour contracts. Set strange tasks that encouraged and demanded pushy customer service which was uncomfortable Many of the main ingredients within their face moisturisers and masks are essential oils which, especially at the concentrations used, are very irritable on the face. I could no longer lie to people every day when i knew their skin would likely become irritated by these ingredients. Staff were nice but often babied. Had to pretend you were having the best day of your life every single shift. Got jaw ache after a while.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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