Mixed - Shop Floor Assistant Lush Employee Review

3.0
22 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Pension scheme Internal promotion is encouraged Active campaigns for positive change LGBTQIA+ safe employers Adjustable for employee accessibility Flexible hours 50% off almost all products + loads of freebies at close Long lunch breaks Good as a flexible, short-term job if you're suited to the 'Lush culture'

Cons

Commitment to the brand can lean towards the...intense Experience can be positive but down to luck who your managers/supervisors are - one former employee was a bit of a bully. Have to approach all shoppers - even if they're clearly uncomfortable being approached Corporate goals tend to overshadow personal needs - claim to be accessible employers and can be but also tend to be limits to what they're willing to accommodate long-term - again, depends on the team you land with. All SFA positions are part-time (or were when I worked there)

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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