Excited going in, disappointed going out - Customer Support Associate Lyft Employee Review

- many management decisions are poorly thought through (ex. The move to Nashville for some teams on operations weakened the support team as members who were not chosen to stay moved on to other opportunities, leaving the remaining members to pick up the slack during a busy holiday time with an increased volume of work) - communication across teams is very weak - upper level management can be "out of touch" with mid to lower level employees - little transparency from upper level management