I didn't want to quit, but I had to - Sales Associate/Cashier Macy's Employee Review

2.0
10 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Great hours, when I first started I had a great manager but she ended up quitting two months after I was hired, there were a few very genuine associates in my area (woman's last act)

Cons

Horrible management, they just don't care about you. They are always under staffed, I was always by myself all day in my area and got zero help, sometimes I couldn't even take my breaks because no one wanted to cover me. I felt invisible and I never got any recognition for my hard work. I really enjoyed my hours but I had to quit, I refuse to work for a company that makes me feel like that. Also, you DO NOT get paid enough for all of the stress you endure, I've had customers make me cry because of how rude and disrespectful they were. Customers in Last Act are also the worst, they will throw clothes on the ground in front of you and trash the dressing room. Also the managers seem to not understand that almost every customer who shops at Macy's has a Macy's credit card, and that's all that they cared about, selling Macy's cards. And the managers will always expect you to do a two or three person job all by yourself and they won't ever help you even if they're just walking around chatting with other managers. Most of the time they just sit in the HR office and gossip.

Explore other reviews about Macy's

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, good pay, ok schedule, good hours

Cons

Not much, just gets busy at time, workplace is hectic sometimes

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Macy's Response
4d
Thank you for sharing your experience as an Online Pickup Associate. We're happy to hear you've enjoyed the work environment and schedule. We appreciate your feedback!
2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
3w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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