Macy's is terrible - Sales Associate Macy's Employee Review

1.0
13 Dec 2012
Recommend
CEO approval
Business outlook

Pros

If you happen to be working in one of the commission areas and also have no heart or life then you can make decent money. The employee discount is pretty decent. Relatively decent people are often talked into working at Macy's as a result of the blatant lies management and corporate will tell you. A few of my coworkers were great people.

Cons

Macy's is a soulless corporation owned by greedy pigs and managed by idiots. They only care about making as much money as humanly possible and opening credit cards. During my time on the selling floor, I was regularly harassed to open up to three credit cards per household - one for each adult and a joint account for husbands and wives... cards for anyone over 18 - even though attempting to open a card more than once is actually damaging to a person's credit. Also, the Macy's cards have an interest rate of 24% which is horrendous. Management systematically ignores safety regulations. Despite releasing a monthly "safety sheet", I would often see blatant disregard for the topic of the month taking place that very day. They do not care about their employees. Macy's is big on promoting the idea that you can make your own schedule, but the entire system is done on the computer. Employees are told to list days they require off and usually end up scheduled during those times any way. I am a student and was regularly scheduled during class - even finals - and, when I would discuss this with my manager, I was told to either come to work or lose an attendance point. I even spoke to HR a number of times to see if we could resolve this issue in a reasonable way and was told the same thing and labeled a problem employee. You lose two attendance points for weekends and one attendance points for week days. They will fire you if you lose too many points no matter how justified your reason for calling off. I lost a number of attendance points after being in the hospital and denied the right to work for medical reasons for three days despite the fact that I provided proof from the hospital and my personal doctor. Also, they are constantly understaffed in all backing positions. In women's shoes up to ten selling associates would be scheduled and only one or two stock people or expeditors would be scheduled. They do this in an attempt to make money, but they actually miss out on business this way. There's far too much work behind the scenes for two people to handle, leading to unrest among employees and annoyance for customers forced to wait longer. They don't care about their customers at all. I once saw a woman faint in the morning meeting and two managers propped her up and told the leading manager to continue talking. I was so enraged by this disregard for an employees health and well being that a coworker had to take me away from the meeting to prevent a scene. I hated working for Macy's, will never shop there again, and will encourage everyone I meet to boycott the company forever. This is really only the tip of the ice burg. Seriously reconsider putting in an application at Macy's. They will suck the joy for life right out of you and smile while they do it.

Explore other reviews about Macy's

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, good pay, ok schedule, good hours

Cons

Not much, just gets busy at time, workplace is hectic sometimes

avatar
Macy's Response
5d
Thank you for sharing your experience as an Online Pickup Associate. We're happy to hear you've enjoyed the work environment and schedule. We appreciate your feedback!
2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
4w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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