Supportive and kind workplace with more than fair career growth for strong performers - Principal Technical Support Engineer New Relic Employee Review

I've been really happy with my pace of career growth at New Relic, receiving 3 promotions in 5 years! My managers and mentors on the leadership team have been super supportive and kind. Thinking back, even the hiring process was quick and easy. Probably the most pleasant and least stressful hiring experience I've ever had. I had a Zoom interview with the person who would be my manager. That went really well thanks to my many years of experience in the tech industry. A few days later I was invited into the office for what turned out to be a friendly conversation with two nice folks who would turn out to be my colleagues. We went out to lunch and I was hired that week. I shadowed a colleague for a few weeks and had the opportunity to learn from the person who was our first and only Principal Technical Support Engineer. It's been a whirlwind of growth ever since. I started as a Technical Support Engineer in 2020. I recall one of my colleagues mentioning they didn't think I would be able to contribute much to the team. I think they soon realized I was just taking my time to absorb it all, because it wasn't long after I was promoted to Senior Technical Support Engineer, solving complex issues for really big customers on a regular basis. In 2023 I was promoted again to Lead Technical Support Engineer, which is when I started taking on projects and team challenges, along with more complex cases. In 2025 I made it to Principal Technical Support Engineer, being the first person to attain the role since our original PTSE transitioned to a different career path back in 2020. He still works at New Relic and I recently got the chance to see him in person, saying "I've got your old role, the role you had when I first joined New Relic!" It was a nostalgic moment for us both.