NexRep

Unreliable support with sudden contract termination - Independant Contractor NexRep Employee Review

1.0

6 Jul 2026

Independant contractor

Recommend

CEO approval

Business outlook

Pros

Make your own hours, if they dont terminate you without explanation

Cons

No support whatsoever. Will make you pay for everything then terminate your contract in the middle of certification classes with no reason why. They have completely screwed me over time after time. I thought once I got halfway through certification that FINALLY it would work out, but of course that was just wishful thinking. I paid the fees, background check, passed computer specs and speed tests. I was halfway through certification when all the sudden I get an email saying my contract had been terminated and they wouldnt tell me why. Dont contract with these people. Youll regret it surely. Not only that but there was very little support and no way to contact anyone if youre having issues.

1.0

12 May 2026

Inbound sales representative

Recommend

CEO approval

Business outlook

Pros

1. Everything is scripted 2. You get to pick your own hours. I will update this review after a few more weeks in production.

Cons

The agent stated the training was going to be from 10 AM–3 PM EST. You get one 15-minute break, and on top of that, you have a crap load of homework. I timed myself on it, and it took me nearly 2.5 additional hours today to complete it, resulting in an unpaid workday of 7–8 hours when you think about it. I’m only on day two of the training, and I don’t know if this practice is even legal, considering I’m practically working 8 hours for free. I will definitely be doing some more investigating. Update: I finally made it to supported production. Let me just tell you, the pay, if it averages out to be at least $10 an hour, is a complete SCAM. For example, you have to choose 6 commits for supported production, which are 30 minutes each, equaling 3 hours. I wasn’t getting many calls, and apparently they say that is normal for new agents, which doesn’t make sense because if I’m not on the phone, I’m not getting paid. Anywho, my talk time was 66 minutes at $0.25 cents a minute. That’s a whopping $16.50 for 3 hours, which gives you $5.50 an hour. Yeah, this company is not in compliance with fair labor laws. I’m just staying a bit longer to document this and report it.

NexRep Response

1mo

Thank you for taking the time to share your detailed feedback and perspective. We’re glad to hear that the flexibility to choose your own hours and the structured scripting were positive aspects of your experience. We understand your concerns regarding certification, call volume, and compensation. Expectations around certification, including that it cannot be invoiced, are outlined in the opportunity description prior to enrollment so individuals can make an informed decision before moving forward. Certification requirements are designed to help prepare contractors for client program expectations, and we recognize that the process can feel demanding initially. Regarding invoicing and call volume - because this is a sales-based opportunity, compensation is tied to talk time and sales rather than an hourly structure. This program structure provides access to sales-based earning incentives not available in other types of programs, which increases earning potential. As new contractors take more calls and demonstrate strong sales performance, they're eligible to have more available calls routed to them. We understand that this structure is not for everyone and appreciate your perspective. We appreciate you sharing your feedback, as it helps provide insight into areas where communication and expectation-setting can continue to improve.

Unreliable support with sudden contract termination - Independant Contractor NexRep Employee Review

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