Just...no - Stylist Nordstrom Employee Review

1.0
14 Nov 2016
Recommend
CEO approval
Business outlook

Pros

The people who work at Trunk Club are some of the most amazing people I have ever met. I built strong relationships and friendships with many people at the company and I still keep in touch with many of them. The stylists are just really high quality people! You get to build your own book of clients and if you love your clients then this is definitely a pro!

Cons

Where do I start? The biggest issue with the company is that they don't care about their employees. For a company that compares itself to companies like Google, Yahoo!, etc., they should look at how those companies treat their employees. Employees at Trunk Club are expected to work investment banking hours with retail salaries and no perks. A 20% discount and the occasional free cocktail from the bar is the extent of the employee perks. I mean they don't even provide free coffee for the employees and they have us sitting in plastic/mesh chairs and don't give us as much as a free pen! Happy employees make hard working employees, but it's been made clear to the employees that Brian Spaly has no interest in caring about his employees. Spaly leads all-hands meetings and has been known to call the sales team offensive and sexist profanities, lazy, compares us to used car salesmen, and shows a complete lack of respect for the people working for him. Right off the bat they expect you to sell $30K+/Month but they don't give you the tools to be able to do that. They expect you to "tap into your network" (ie ask your parents to connect you with their rich friends and coworkers) because it is impossible to sell $30K/Month with the leads that they have sourced for us. There is no room for growth outside of the sales role. If you don't hit big numbers, they show you the door even if there is another position that would be great for you. Lastly, but still extremely relevant, upper management is like a group of 4th graders. They are exclusive, rude, dishonest, and unsupportive. I promise you don't want to work here!

Explore other reviews about Nordstrom

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and loved the management

Cons

Not enough consistent pay for me

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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