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      Nordstrom

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      Nordstrom reviews

      Broken Leadership - Senior Manager Nordstrom Employee Review

      1.0
      7 Feb 2018
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      A solid group of engineers capable of delivering results. Line managers who want to have an impact. Good work life balance. Merchandise discount.

      Cons

      Senior management is mess. The leadership team is incapable of leading and unable to define a cohesive strategy and even less capable of execution. Politics plays large and individual success depends heavily on personal and professional alliances. Leaders manage mostly up and do very little else in part I suspect because they don't know how to do their jobs. Finger pointing and shifting blame is commonplace without accountability for VP especially and even SVP leaders. Attrition is off the charts and points back to the top as the direct cause. That's why I left and won't be back, ever.

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams and defining future strategies. This begins with the way our managers uphold Nordstrom’s commitment to giving employees ownership over their work, even as roles shift, and I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

      Explore other reviews about Nordstrom

      5.0
      7 Apr 2026
      Retail sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment and loved the management

      Cons

      Not enough consistent pay for me

      2.0
      2 Jun 2026
      Shoe shiner
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent base pay, somewhat autonomous, great tip potential.

      Cons

      The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

      2
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