Don't shift from being a shopper to employee! - Anonymous employee Nordstrom Employee Review

2.0
18 Nov 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Gorgeous surroundings, great coworkers, lovely customers, image, image, image. If you're going to work retail, and you like the freedom to really sell, then this is the place to be.

Cons

All that glitters is not gold. The great customer service Nordy's is famous for is only rewarded if the big dollar sales come along with it. There was a time when employees were appreciably thanked for thrilling a customer. Today the company pays lip service to that, but the standards of sales per hour keep rising despite the shifting economy. The message is "Give service, but you better make it snappy. And profitable." What a better time to applaud employees who are still willing to spend their time with loyal customers even though paychecks suffer when we aren't shoving clothes into silver bags in record time. Instead, we are browbeaten about our sales, and always wonder who will be let go next.

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5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team, great management, brilliant engineers

Cons

Not enough salary for the time given

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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