The Norstrom experience - Sales Associate In Cosmetics Nordstrom Employee Review

3.0
3 Feb 2010
Recommend
CEO approval
Business outlook

Pros

I thought that they do hire good people. I still am friends with people that I worked with at Nordies. One of the best things was that I loved having the discount. The pay is good too. I will say that if you work in Shoes you can make a ton more money than Cosmetics. Their health benefits were good. If you do good at Sales you can make a good commission. Their customer service philosophy and training I thought were good.

Cons

I would say though that unfortunately I felt that they never really cared about me as an employee and there was a ton of favortism going on. The favortism had nothing to do with performance it was based if the Manager liked you as a person or not. They would never work with your schedule even if you had an emergency come up with a family member which is very frustrating! It also seemed that the managers always got Sunday off yet if you ever inquired about having at least one Sunday a month off they thought you were complaining. I basically liked the other employees that I worked with. I felt that there was no chance of advancing seems that I knew people that had worked there for 10 years and still not promoted. Hmm.. I wish they treated their employees as descent as we were expected to treat the customers. Funny how that was not as important to them.

Explore other reviews about Nordstrom

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay in retail and good discount,

Cons

4 days in office and slow reporting.

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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