Sinking ship - Mortgage Underwriter PENFED Credit Union Employee Review

1.0
2 Dec 2024
Recommend
CEO approval
Business outlook

Pros

It’s a job. Haven’t been laid off .

Cons

If you enjoy working somewhere that functions like a start up then this is your place. Roles that you interact with daily have no basic concept of how to do their job or they’re just lazy or my guess is there’s no accountability . There are resources that have answers to most questions but for as long as I have been here day in and day out you get tenured people asking the most basic questions of guidelines or procedures. If you want to move up don’t work here there’s no career progression. There’s no way to move up or move laterally to a different area . There are people given senior underwriter titles that were just GIVEN the titles . No one can tell you what a senior is or what they do. Everyone across the board gets the same type of loans, complexity , amount of work ect. The favoritism here is just grossly apparent . HR desperately needs to investigate how some of these managers operate . Don’t bother trying to shine if you’re not a favorite then forget getting picked for anything or promoted . The response to equalism is stating they use a randomizer to select who gets the opportunity to cross train. They have people underwriting Spanish files who don’t speak any Spanish but processors who are fluent who do not translate documents or their notes . There have been multiple layoffs most are not announced . There’s been about a handful the last couple years . Those who live near a center are being forced to go back to office while some are completely remote . Pick a lane . Teams cannot function with some in office some not and those of us who are , aren’t in the same teams or aligned with each other . The whole department is a mess .

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PENFED Credit Union Response
1y
We appreciate your transparency. Thank you for taking the time to leave a detailed comment.

Explore other reviews about PENFED Credit Union

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

1.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Starting salary is competitive -benefits look good on paper -variety of shifts available -occasionally snacks are provided

Cons

-inadequate tools to perform job duties -understaffing makes it difficult to get time off thus employees are deprived of compensation they earned -management actively asks for feedback then does not follow through or does the exact opposite -employees are constantly asked to cross-train for additional duties, but these additional duties do not come with an increase in compensation (they skirt around this by putting "additional duties as assigned" in the job descriptions, but at what point does it become unreasonable for employees to continue to absorb these duties without an increase) -bringing concerns to chain of command is ineffective -policies change without notice resulting in employees being reprimanded for providing old information -conflicting information surrounding policies is also an issue -the QA department does not seem to know which agents are responsible for which tasks and will penalize them for not performing a task for which they are not responsible -When you attempt to take concerns to upper management, they try to convince you that you are the problem, not the culture of the company -CEO and upper management's attitude seems to be, "if you don't like how we do things, then you're welcome to leave" -upper management has been known to retaliate when an employee tries to bring issues to their attention -lower management runs out of excuses for why things are so bad, so they absorb their subordinates' frustrations for a time and then eventually avoid employees that complain. I imagine this is very frustrating for them too

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