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PNC Financial Services Group

Engaged employer

Things have changed... - Senior Analyst PNC Financial Services Group Employee Review

3.0
24 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Flexible work hours, work from home opportunity, located in the heart of the city, easy to get "comfortable" if you're not an idiot. You can (and are often encouraged to) move into different groups or roles after 1 year in a position. Opportunity to move into almost any financial position you're interested in. Continuing education offered for free with online classes or PNC conducted courses.

Cons

Hitting wall after wall. With a company so large, it's almost more difficult to get ahead. Lateral moves are necessary, then hope to be in the right place at the right time. Otherwise it's 1% raise each year (MAX... it was 0% this year). There's only one manager for every group and recently with "Talent Framework", some managers have even been grouped into the same category as their subordinates.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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