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PNC Financial Services Group

Engaged employer

Don't work in the Retail division.... - Customer Service Representative PNC Financial Services Group Employee Review

2.0
21 Oct 2008
Recommend
CEO approval
Business outlook

Pros

It was an available opportunity in hard economic times, but in the end a bad decision on my part. They are a larger Fianacial Bank, so there's opportunity to transfer to a new location....but only after 6 months at your current post. They have good benefits, but not a lot of PTO days.

Cons

Not that I wans't a good choice for the position, but looking back, the interview process was too weak. Ultimately that shows that PNC would hire just about anyone when they're desperate. And int he etail division they are, people are leaving left and right. The manager who Hired me left within two months. I feel as though I was mislead in the interview as to what the atmosphere would be like, what the goals were and where the branch stood currently. I expressed how I didn't feel like a fit, and that i was misled, then asked for a transfer to give PNC more of a chance....I was told I had to wait 6 months and then maybe. The technology for such a large bank is seriously lacking: slow, outdated, etc. The overall customer service theology of the bank is seriously lacking. PNC is fee heavy and overall products are more about benefiting PNC than the customer.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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