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PNC Financial Services Group

Engaged employer

Management is over the top - Branch Manager PNC Financial Services Group Employee Review

1.0
22 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Good name recognition and marketing drives customers into the bank providing sales opportunities. Lots of products to offer, that is it, everyone I work with is miserable.

Cons

Management is very heavy handed, they talk about corrective action every single day and only focus on what didn’t get done. I’m currently over 100% of goal in every sales category but got threatened with corrective action cause i didn’t have time to get two observations per day on all ten of my employees? Compliance is way over the top, making it difficult to do business with them. Staffing is horrible throughout the Philadelphia market, most branches have a lot of holes due to firings and employees quitting. The bank only cares about widgets right now. Worst experience of my life. They talk about work life balance but then schedule call labs after work hours every day of the week, I generally don’t get home before 8:30 pm at least three days a week. And have had to work six days most weeks due to staffing.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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