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PNC Financial Services Group

Engaged employer

PNC stands for “Previously National City.” - Customer Service Manager PNC Financial Services Group Employee Review

3.0
29 Mar 2018
Recommend
CEO approval
Business outlook

Pros

W/L Balance, benefits, bank holidays off as long as you’re not forced to work OT. Pay is highest in the industry among peers in PGH area depending on position. Stock Price is doing well. You’ll definitely get a lot of experience to take to your next career opportunity.

Cons

Forced to work mandatory OT, extreme goals which are tough to meet. Extremely Low Moral. National City execs from reorganization driving business to the ground. Senior management doesn’t t care about their customers or employees. This bank will remove money from your checking account if you don’t pay them for a loan without notifying you. Employee engagement and Employee Appreciation Week funds cut from Budget. Also a lot of talent has left this company because they promote from within but won’t pay you anymore than 10% to take on 25x more responsibility This company still runs MS-DOS and mainframe based platforms. At one point designated themselves as Technology leaders of the industry but then quickly swept that motto under the rug as Peer banks have surpassed them 10 fold. Systems based from the 70‘s and 80‘s. Non deposit customers are not able to pay online directly to PNC, and are told to use third party website which often delays and hinders transactions. Customer complaints are often extreme as customers threaten to leave this company daily, however most clients are not in position to do so because PNC lends amounts almost impossible to refinance to customers who don’t understand credit or banking. No accountability anywhere within this company. Company also plays favorites on developing who they want. If they like you management will speak to you daily if they don’t you’ll only hear from them if you do something wrong. Bat City execs who took over also not sure what they’re doing. Also recently laid off management with 15 years plus experience who are all over 55years old. Annual raises 2% or less.

Explore other reviews about PNC Financial Services Group

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Truly been a great experience so far. The entire campus recruiting team is excellent as well as the market leaders. Your day-to-day management will differ, but overall a great group!

Cons

No cons at this time

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Compared with similarly sized institutions, PNC offers decent work-life balance. But it all depends on who your manager is. People are generally very helpful and always willing to answer questions. For the most part, I enjoyed my time there.

Cons

Compensation is frequently ranked among the bottom percentile in the industry, and this was no exception for myself. They do not take into account the cost of living of a certain area when you are in their analyst program. For example, someone in Nashville would have to the same compensation as someone with the same position in San Francisco. During my time there, it definitely felt very “laissez faire”. Communication among deal team members was also a bit unpolished, with juniors frequently having to play catch up. The bureaucracy and level of siloing between lines of business is awful. It slows down deal execution and overall efficiency.

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