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PNC Financial Services Group

Engaged employer

A place to start, a place to finish: PNC! - Business Banker PNC Financial Services Group Employee Review

5.0
2 Sept 2008
Recommend
CEO approval
Business outlook

Pros

PNC was a place filled with talented, respectful people. The opportunites of advancement were clear and evident as I was surrounded by people who were promted a number of times in a short period. The respect level was high no matter how high you went up in senior management. I had the opportunity to meet everyone from branch managers to Jim Rohr himself and I did not feel looked down upon by anyone in the company. The company provided all the tools needed to succeed in your job along with an infinite amount of support. When/if ever you struggled in any part of your job, someone was always there to lend a helping hand and provide encouragement. Overall a great place to start, and even end your professional career.

Cons

Unfortunately PNC's systems were very slow and felt clumsy. Opening new accounts or servicing existing ones were sometimes long and tedious processes, depending on how their Genesis program was working that day. Sometimes when there was a rush of customers in the morning, Genesis would crash and delay work tremendously. It seemed this was a pretty common occurrence throughout the company that hasn't been fully dealt with for a decently long period of time.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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