Unfortunately the company has become terrible - Anonymous employee PayPal Employee Review

1.0
13 Sept 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Time off is about the only benefit anymore, and it's really dependent on your leader.

Cons

PayPal used to be enjoyable and seemed to care about both customers and employees. However, greed and incompetence has led to the exact opposite. Some days I'm not sure how this company is still functioning, let alone succeeding, with the skeleton crew they have left of people that do work. They have extremely inflated executive roles they have filled with people they know that are so unqualified for the position that it's nearly impossible to work with them. They laid off so many people that they didn't replace, followed by droves of people quitting, half the time people are just trying to figure out who does what anymore. Work is constantly left undone, customers are frustrated, and projects are unfunded and stale. This is an absolutely awful environment, unless you obtained one of the high leadership roles simply from nepotism (who doesn't want six figures to do nothing). Raises are 1%, pay is below average, and you have to practically beg to hire necessary help (which takes months to years to fill now). If you can make it until the company is sold or executive leadership is finally gone things may turn around. Otherwise, I would never, ever, ever, ever recommend working here for anyone. The most toxic work environment I have ever experienced and it gets continuously worse day after day. If you enjoy constant anxiety about potentially losing your job and/or you like watching inept people get promoted, that is the only way you will like working here (under this leadership at least).

Explore other reviews about PayPal

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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