Pros
Good work life balance. Benefits are great. Especially the 5 year sabbatical leave. I started when the company first started up, so my pay was much better than what they pay now. When eBay took over, it was a great place to work and not a lot of drama.
Cons
If you are on the phones, you can expect to deal with upset customers all day long. After the split from eBay, the company has started a revolving door policy with employees. Getting rid of loyal employees that had been there for a long time and were getting paid better, so out the door. I was at the top of my pay grade and my bosses kept after me about retirement. They seemed very determined to get rid of me. They use Medalia surveys for customer satisfaction metrics and it is junk science at best. I had many surveys that should have been appealed, but upper management did nothing. Nobody uses common sense. They put me on an action plan and I was doing quite well, but the let me go regardless on some trivial issues. The main goal was to get rid of me as I was making about twice the salary of an average agent. If you are hiring on to the call center, my advice is to beware. You get wrote up constantly and micromanaged to the point where the stress is unbearable. The metrics they hold you to is almost unreachable. You deal with calls all day long that cannot be resolved and you are constantly saying no to the customer and they expect way too much out of you.