Great Training and Benefits but Boring Products - Human Resources Consultant Paychex Employee Review

5.0
11 Jun 2008
Recommend
CEO approval
Business outlook

Pros

Paychex is exceptionally dedicated to training and offers great benefits. They flew me out to Rochester and put me up in a suite for 3 weeks for training when I first started. Then they sent me back three months later for a week of follow-up training. As an added benefit, it really built camaraderie and a sense of belonging. That is so important in building teamwork and making people want to go the extra mile as opposed to screw the company the first chance they get.

Cons

It's payroll and benefits. Boring. I guess I prefer having products that are more interesting or innovative. For those that do not perform well, you will probably leave before you are let go because you can't make a good living without hitting your sales goals. Also, they often promote the best sales people into sales management without recognizing that the skills that make someone a good salesperson are often not translated into being a good manager.

Explore other reviews about Paychex

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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