Not an employer that is worth your time. - Payroll Specialist Paychex Employee Review

2.0
3 Jan 2019
Recommend
CEO approval
Business outlook

Pros

The starting pay is okay and benefits are great. The schedule is nice and consistent which helps with planning events.

Cons

The work load for a payroll specialist is overwhelming and hard to do. Once you have a full set of clients you will have over 400 to handle. If you have what is called a "semi-day" you will have over 100 calls/emails to make and that many payrolls to run. That means you are glued to your desk for 8 hours and if you are lucky you will take a lunch but it won't be for the hour you are given. It will be for only 30 minutes as they tell you can't have the full hour but they will buy food for you so you can continue to work while eating. They preach their culture, but they don't listen to you when you come to them with ideas and solutions. The management team does not care about your work load, or what is going on with you as long as your clients are taking care of. Workload is just insane and will not get any easier.

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Paychex Response
7y
Thank you for your review and for your time spent at Paychex. Your feedback is valued and will be shared internally.

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5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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