Was a great place to work, but not anymore! - Manager Paychex Employee Review

1.0
23 Mar 2021
Recommend
CEO approval
Business outlook

Pros

For managers and up they give bonuses, stock, and unlimited PTO

Cons

The divisions are becoming "centralized"; which means leadership oversees areas they know little to nothing about. Make changes to better the company, without regard to payroll/ tax/benefit regulations. When an EE brings issues to managers they don't want to hear, the EE is labeled a problem and transferred/termed so manager can sweep issue under rug or play blame-game. Managers use WFH as a way to make employees work all the time 24/7. I was actually told I was wasn't going to meet expectations if I didn't respond within a couple hrs to emails (sent after 5 &/or on weekends!!) During COVID they did "force reduction" to get rid of people, then strategically replaced them. Terrible company!!

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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