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      Percepta

      Engaged employer

      Percepta reviews

      Confusing - Call Center Representative Percepta Employee Review

      2.0
      7 Nov 2018
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, benefits other agents are nice.

      Cons

      Training was terrible we had two different trainers the first one left the room for 30-45 min at a time and was over the training dept. The second was better. Didnt get my paycheck on time they put my address incorrectly into the system I still have the email asking them to fix it before the pay period ended. When in nesting they acted like questions were a bother. Was also told I would be able to work third shift but once I got to training only mornings were available. Getting hr to help is like pulling teeth.

      avatar
      Percepta Response
      7y
      Good Morning, I'm sorry to hear that you were unhappy with your experience in training. To date we have successfully trained over 120 full-time agents at our contact center in Asheville (and cross trained scores of others); we are very proud of our Learning & Development team and both the process they have developed and the success they have achieved in this market.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1d
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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