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      Percepta

      Engaged employer

      Percepta reviews

      I enjoyed working at this company. - Customer Service Representative Percepta Employee Review

      4.0
      6 May 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You can go far even without a college degree. You do need to be professional if you want to stay, especially if you want to move up. Extra training is free - I know many people who learned how to use Word, Excel, and other programs even when it was not required for their job. The management is very helpful and works with you. It's very good for a call center, and that's why so many people stay for years.

      Cons

      There are a lot more pros than cons. Most of the schedules now include Saturdays. Many of the bonuses and perks were reduced. The custom software can be difficult to use. Some people abuse the system, so then annoying rules are added ... but that probably happens at any job.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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