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      Percepta

      Engaged employer

      Percepta reviews

      Good place for complacent call center work - Member Concierge Specialist Percepta Employee Review

      3.0
      24 Jul 2021
      Member concierge specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent environment of fellow agents and helpful supervisors. Remote work during COVID times. Not very difficult aside from call volume.

      Cons

      Constant micro management of time and massive expectation of output on a system well known to be ineffective and full of bugs and bumps. No regular chance at raises, or supplemental pay. Advanced positions not given due to lack of staffing at entry level and only about $2 more than entry or $40k for supervisors that are overworked and under fire from higher ups even more consistently.

      avatar
      Percepta Response
      4y
      Glad to hear you've had a positive experience with your coworkers and supervisors, and you're enjoying working remotely! If you have any suggestions for improvement in the other areas you mentioned, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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