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      Percepta

      Engaged employer

      Percepta reviews

      Don’t Do It - Case Manager Percepta Employee Review

      1.0
      19 Jul 2023
      Case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay was the only decent thing about it

      Cons

      Training is not correctly structured, managers are nitpicky as to who they want to support, training has nothing to do with the actual types of calls you’ll be getting. Once you’re on the floor, if you get stuck on a questions, you’ll have to reach out in a Teams chat, to which you won’t get a reply for 20-30 minutes, so you’ll have to tell the customer to call back.

      avatar
      Percepta Response
      2y
      We're sorry to hear that your experience at Percepta didn't meet your expectations. Our goal is to provide a positive and productive work environment for all of our employees. We'd like to learn more about your situation so we can help improve the employee experience. If you would like to discuss this further, please don't hesitate to contact percepta.hr@percepta.com. We wish you the best in your future endeavors.

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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