literally the worst customer service job - Customer Support Specialist PerfectServe Employee Review

Hi there, Thanks for sharing your experience. It's important that we use these reviews both to reinforce positive practices and to address the areas where we can improve. For starters, PerfectServe does not tolerate discrimination—full stop. We've consistently made it a priority to foster an inclusive work environment throughout our entire organization, and any evidence of conduct that undermines these efforts is taken very seriously. We understand that members of the trans community, in particular, are facing a fraught political environment and a great deal of uncertainty these days, so we're more committed than ever to welcoming people from all walks of life to our team. Because of some extraordinary demand during residency season last year, we did have a three-month stretch where we asked all of our support agents to put in five hours of overtime per week to ensure we had the appropriate queue coverage for our customers. It was the first time we had ever mandated overtime, and it's not something that will become a regular business practice, but we made sure all of our agents understood our reasoning, that the extra time would be distributed evenly, and that everyone would be compensated appropriately for their efforts. We would never "bully" an employee into doing work. And finally, we spend a lot of time thinking about compensation. All of our frontline workers in the support center make above minimum wage—we actually instituted a $2/hour raise across the board at the end of last year to make sure our hourly rate remained competitive and well above minimum wage level. These employees are critical to our business, and we pay them accordingly. Again, thanks for your feedback and for the time you spent with us. - Jeff Brown, PerfectServe COO