Overall, a Good Company - Technical Consultant PerfectServe Employee Review

5.0
9 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits with generous time off. Higher management is transparent about company goals and progress. Employee surveys and feedback are taken seriously and followed up on. There are kind and helpful people everywhere you look. The new employee onboarding process is terrific and slowly eases you into your role.

Cons

Poor project management tools. Documentation about applications is mostly outdated, sometimes years behind. Sales seem to be moving faster than can be kept up with. Turnover is higher than you'd like since that extra work is dispersed throughout the team with no extra help in sight. Team members had less and less time to help each other due to their own busy workload, which has been especially noticable over the last year or so. There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth. They will give more work even when you indicate that your workload has reached it's limit. There is little incentive to the extra work and rarely recognition for your hard work and taking on more than you can handle in a 40 hour work week.

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PerfectServe Response
2y
Hi there, First, thank you for leaving this incredibly thoughtful feedback, and also for the impactful work you do for our team. Your review is yet more evidence of the wonderful people we have at PerfectServe. Second, we want to emphasize how seriously we take your feedback about workload and career development. Technical consultants are VITAL for the work we do, and that's why we decided to expand the team. We've hired two consultants recently and plan to hire a few more in the near future, so this will remain a priority as we look at how best to support our consultants and optimize their workloads. And although growth looks very different for each person, we understand that no discussion about job satisfaction is complete without covering what's next on the career path. We have so many examples of people who've grown with PerfectServe over the years, and we absolutely love rewarding our own people with opportunities to take on new responsibilities. If something feels out of alignment for you, please start a conversation with your manager. Dedicated people like you don't grow on trees, so we want to make sure your voice is heard as work continues and your team grows. Thanks again for taking the time to let us know how we're doing—this feedback is very important. We'll do everything we can to keep getting better!

Explore other reviews about PerfectServe

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Cons

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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