Pros
The field sales and service teams that touch the customer are fantastic, passionate and well qualified. The equipment is engineered to last and works as promised.
Cons
The main problem is frankly the Dutch side of the company and how they have structured the business. The "transfer price" from the European business maximizes the profit on the dutch side, which is all well and good. But, this poses many problems when it comes to fixing customer service issues on recently delivered equipment....the US leadership just does not have the funds to go take that small extra step to make the customer happy. The Dutch are slow to listen to the needs of the US based customer (I have witnessed this first hand on many occasions). The silos in the company are set in stone, everyone talked about breaking them down but without any financial incentive to the individual business unites it will never happen (as is the case in most companies). This culture makes winning the large multi-socket $8+ million dollar deals so difficult...because your main competition is internal obstacles not the competition.
