Quintessential Beauracratic Corporation - Customer Success Manager Philips Employee Review

2.0
28 Sept 2022
Recommend
CEO approval
Business outlook

Pros

- Decent benefits, especially retirement, family planning, and PTO - Fairly competitive salary ranges -Stated mission & values (though living up to these values is another question) - Flexible working policies for most employees- remote and hybrid are possible - Work/Life balance

Cons

Working at Philips has been one of the most frustrating experiences of my career. I cannot even sum up all the ridiculous experiences I've had, but here are some of the chronic problems at Philips - No (or extremely difficult) career progression. If you want a promotion or a raise, you better be ready to fight for it. And your manager better be ready to fight for it too. And it still may never happen. It took me over a year to receive a promotion that had the full support of everyone in my team's leadership because the vague "Philips" had to approve it. - Anything HR-related. It will take 10,000 years and might simply never amount to anything. It will take 6+ months MINIMUM to backfill roles when turnover happens, and EVERYTHING has to go through the beauracratic slog. - No transparency about business decisions. "Philips" will make decisions for your team and for individuals (including you) that make absolutely no sense and are often completely impractical or even impossible. You will be expected to execute their vision though. Never mind that nobody will have any clear idea what that vision is... - Along with the lack of transparency comes the confusing hierarchy. It will never be clear who is making decisions (never mind why) so you will have no recourse when a decision is made that negatively impacts you, your team, and your customers. Whoever is telling you the news is probably just the meeting-holding messenger (see notes on culture below) - Terrible culture. If you love meetings and hate doing actual work or accomplishing anything, Philips is the place for you! Philips rewards people who are extremely good at... being in meetings... and provides no support for the actual team members doing work. Your best bet for a career in Philips is to ditch the work and practice schmoozing. - No job security. Though I was not laid off, I witnessed dozens of others be laid off around me. Again, it was never clear why these decisions were made, who made them, or what the end goal was. Skill and contribution didn't save anyone- people who were literally irreplaceable were laid off for no apparent reason and with no recourse. This is a Forbes 500 company, not a tech startup. Why work here if NOT for stability? What good are any of the benefits if you may just end up unemployed?

avatar
Philips Response
3y
Hi, thank you for taking the time to share a few words about your Philips experience, as a Customer Success Manager. It's clear that this experience was not a positive one; your concerns are duly noted, as it's important for us to listen and understand. Your feedback will be used in the aggregate to continuously improve the lives and work experience of our employees. Please know that our upper Management is also active on here, reading all reviews. Wishing you all the best with your career.

Explore other reviews about Philips

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Very cool company and pros

Cons

Nothing what I can think of

avatar
Philips Response
3w
Thank you for your review. It’s gratifying to know that you have such a good time in our company. We appreciate your contributions and wish you all the best.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Philips still has good people, meaningful healthcare technology, and a strong brand name. Many employees care deeply about the customers, the products, and doing quality work.

Cons

The company culture has gone downhill. Management has become increasingly reliant on spreadsheet-driven decision making that often has little connection to real field conditions, employee workload, or customer impact. Priorities and goals change constantly, creating a desperate, reactive environment where employees are not given enough time to adjust before leadership shifts direction again. Morale suffers because teams are expected to execute against moving targets while leadership treats unrealistic planning as an execution problem.

1
avatar
Philips Response
2d
Thank you for sharing your review! It is excellent to know that you value our teams, the focus on the customer, and the impact of our healthcare technologies. Your insights regarding leadership planning and our organizational culture help us continuously improve our teams' workplace experiences. We apologize for any inconvenience caused and encourage you to discuss these points with your HR partner or manager so we can grow together. Once again, thank you for your contributions and wishing you great success in your professional journey.
See reviews by: Helpful|Rating|Date|All