Pros
You will meet fun people at this company and Mexico is fun. If you are successful you do get to have some cool experiences.
Cons
If you are thinking of joining here or are a current employee looking for a sign to quit here is an honest review I wish I knew before I started. I write this from a standpoint of being extremely successful year after year. I stayed too long thinking it was a career long term and wish I left sooner. They target young people out of college and people that are desperate or lost. You’ll hear the same stories from the successful VPs and directors of “I found my home and family here”. It’s BS. While there are success stories, there are 100s of more failure for every success. I’ve seen people struggle to make ends meet and had to convince them it will get better while in a management role, even though it almost never did. The best will have success and be shown nice things but it’s a pump and dump to get more young people to join. You learn no transferable skills by design. You learn “their way” and it does nothing but teach you to say back a long winded script. This causes current employees to feel lost and that they can’t make a move. If you’re a current employee looking to leave just do it. The promotion you are working towards isn’t worth it. They just cycle you around and use you for all you’re worth. Find a new company that will teach you actual transferable skills in whatever department you’re in. The work life balance is some of the worst I’ve ever seen. For the hours worked by the sales reps the compensation it’s laughable. Anyone in a senior level role such as a remodeling consultant here getting 10-15% of sales with no base is a joke. My first job after I left gave me a very generous salary and 20% bonus and commission on revenue I generated and a quarterly and yearly bonus. The weirdest thing to me is there are extremely talented individuals who work here who would be successful wherever they go. I just don’t think they know better so they stay. Not only do you work until midnight some nights you are working weekends too. People make their best friends here because their entire life is forced to be working here. I don’t know how the people in HQ work what they do for even less compensation. You have a billion in revenue and can’t open a call center outside of the east coast? The hustle culture they build isn’t normal and the grind you think you’re putting in isn’t even worth the low compensation and promotion that isn’t really anything but a title change. It’s not a construction or home remodeling company. Look at the reviews from customers. Talk to the warranty department in HQ. For what customers pay the fact it takes weeks to get a call back is unacceptable. It’s a sales and marketing company. They would sell whatever if it was as profitable. The final breaking point for me was I just did not take pride or believe in the product we sold. In marketing I would talk to all these former customers who hated our work or would give you a “well after warranty finally came out it seems nice enough” because they were so embarrassed they were tricked into overpaying for us. Then I’d buy the BS from the director and VP that it “happens everywhere and we do so much volume you can’t please everyone”. Ask yourself this. If your childhood home bought a $40k roof or $50k siding and it was damaged within the first year and you couldn’t have your lifetime warranty used for months, or perhaps ever, what would you think of that company? In sales you learn to sell horror stories for people who don’t know anything about the field. Peoples homes don’t fall down from a leaky window… You aren’t an expert on exterior home remodeling as a remodeling consultant. You’re an expert in scare tactic selling. The same day pricing is a joke. “Sign today or the price goes up” but the we won’t install for 6 months. Really bad business morals. I’m sorry I worked here for so long because I feel the product ruins customers homes more than it helps and it preys on people with an absurd payment plan. People don’t understand what they’re getting into. From an employee standpoint don’t believe what they sell you. There’s a reason the higher ups don’t sell the product anymore, it’s because they’re selling you on a BS dream every day. I hope this doesn’t get buried from BS reviews they have us write and it helps at least one person who is considering taking this job or is feeling stuck here. There’s so many better options out there. If you like your friends here, all leave together even if it’s for a more junior role to start. There’s no real growth here.