Good if you need call center experience, but not the greatest call center wise. - Marketing Associate RealPage Employee Review

3.0
2 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Job was not hard. Pretty easy stuff. You just answer inbound calls from customers that wanted to know about a specific apartment complex. The building I worked in had a very nice break room, and a Playstation 4.

Cons

Not really many opportunities for growth. Workforce (the scheduling people) was pretty bad. I had been there for a year and was always scheduled for 11 am to 8 pm while other employees were there less than that and they had 8 am to 5 pm. The customers that call in are very rude. I have seen people just leave the job because they could not handle the calls that came in. The opportunities for growth were limited on the call center side.

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RealPage Response
8y
Thank you for your post...Looks like you could handle the work just fine. Looks like both shifts of work encompassed 9 hours. Do we get some rude customers calling in, unfortunately that happens within every contact center. Your advice is very fair, and all employees do have access to future positions within the company. Your question may be more to how to access the positions. I will pass that comment along to this team. All the best in your future endeavors. Sincerely, Kurt Twining

Explore other reviews about RealPage

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
2w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good engineering tooling. Talented engineers and teammates. Flexible remote work.

Cons

I ran one of RealPage's larger engineering product teams for three years, hiring and developing more than half of the engineering managers and engineers on my organization. I believed I was building something that mattered. Instead of promoting the person already doing the work, leadership hired a lateral engineering manager alongside me. Over time, responsibility stayed with me while authority and support shifted elsewhere. I became the person expected to absorb every problem. My first manager used me to fill every gap instead of developing me. I was expected to handle support, incident response, production releases, coding, architecture, project management, and people management—all at the same time. My second manager sidelined me, criticized me, and focused on replacing me instead of developing me. I was once told I was "lucky to be useful, or I wouldn't still be here." That statement summed up the culture. Leadership expected constant availability while frequently being unavailable themselves. When leadership was out, I was expected to cover. I spent over a year supporting both U.S. and India time zones, making true time off nearly impossible. RealPage has incredibly talented people, but talented employees cannot overcome a culture where managers are consumed instead of developed. I loved building teams. I just wish the company had valued the people who built them.

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RealPage Response
4d
Thank you for sharing such a candid and detailed account of your experience. We're glad the engineering tools, talent, and flexibility of remote work stood out positively, and we take seriously what you've described about being stretched across responsibilities without matching authority or support. No manager should feel they have to absorb everything alone, and your point about developing managers rather than overloading them is well taken. We'd welcome the chance to understand your experience further—please consider reaching out to your HRBP so we can address this directly. Thank you for the years you have invested in building your team.
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