Culture change from a great place to work to a crappy sweat shop environment after 7 1/2 years - Senior Database Administrator Santander Employee Review

2.0
8 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Great benefits such as vacation time, medical, etc

Cons

Poor IT leadership Became too expensive to work downtown and the company provided no incentive Lack of direction Too much cronyism Became more of a sweatshop environment with no work\life Allowed outside unqualified individuals to dictate solutions not in their area Panic management and disorganization due to very poor planning and failure to listen to knowledgeable individuals Fail to retain qualified people and when they left, slow to no movement to replace them Outdated technology (back end) which also hindered bringing new IT Technologist since it is a career killer to work with out dated technology and not plans to move forward, even though new technology was desperately needed. Exit interview produced no results for those employees who were left

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5.0
20 Jun 2026
Recommend
CEO approval
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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