Pros
I ended my two years here in IT, but I began in the call center. I had no IT background; the company wanted to promote from within.
Cons
SCUSA’s business plan is to bleed customers and to punish those who deviate from expectations. This philosophy is applied also to employees in the call center (by far the largest aspect of the company); the company bleeds them of time, energy, and talent, hoping they’ll quit before becoming benefits-eligible. There are no raises anywhere in the company, bonuses are frequently denied on obscure technicalities, and work schedules are intentionally burdensome. Everyone is either miserable or angry; dozens come and go seemingly weekly, company-wide. SCUSA exploits an IT department populated by immigrants utterly chained to their employer; few are broadly knowledgeable about technologically or even basic business practices (or even intermediate English), while most are essentially captive labor. There is also a tendency to fire IT workgroups after pet projects are completed or cancelled, meaning IT employment is only reliable in three-week increments-- happened to me after two years.