Care more about stats than customer which is disappointing. - Customer Success Guru Shopify Employee Review

2.0
12 Jan 2020
Recommend
CEO approval
Business outlook

Pros

They have very great benefits.

Cons

My manager got mad at me because my time in between calls was a minute longer than other people. It was pointed out that I finish my calls 6 minutes quicker than the rest of my team so I should just keep the customer on the line for an extra minute while I take notes so that my stats look better. This is from a company that "doesn't care about stats". I gave my notice after that because I don't want to take a customers time up just to make my stats better. It's sad because they seem like a good company but that just screams caring more about stats and bottom line than customers.

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5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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