Terrible values - Support Specialist Shopify Employee Review

2.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

* 70% percent of the people you work with are amazing and so kind * 3 weeks vacation * remote work (if you enjoy that)

Cons

* CEO does not hold good values. Planning to shape this into a more “american” company * they don’t care about support, they will fire the highest paid specialists to replace them with people who will do the job worse and for cheaper * no job security, they will fire anyone from support or any department if it means saving a dollar * rolled back all DEI and inclusivity measures. * constantly changing things without notifying support at all * its almost impossible to move roles, makes you feel stuck in support

Explore other reviews about Shopify

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

See reviews by: Helpful|Rating|Date|All