CS - Customer Service Representative Smartly Employee Review

3.0
16 Oct 2020
Recommend
CEO approval
Business outlook

Pros

very good for startup and good customers

Cons

compensation and review based satisfaction and also need lot of guidance

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Smartly Response
5y
Hi! Thank you for taking the time to send this review. We wanted to reach out to make sure this review was directed to the right company. We weren't sure if this was meant for us, since we don't have an office in Toronto or anywhere in Canada. There may be other companies operating there by a similar name, so we wanted to check if there had been some misunderstanding.

Explore other reviews about Smartly

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice to work with the people there.

Cons

Nothing bad to say about experience.

1.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

On the surface, the company has potential. Powerful platform that connects with a wide range of channels. But that’s where it ends.

Cons

Do you like constantly moving targets? How about no firm product roadmap? Or maybe poor executive leadership that pushes you to your breaking point? Then Smartly is the place for you. Breakdowns among executive leadership from sales, marketing, and product all make for the perfect storm of chaos that is impossible to navigate. You’ll join endless all-hands meetings with C-Suites screaming “GSD” paired with “push push push” as their version of a rally cry for everyone to meet aggressive quarterly targets. Culture is toxic and unenjoyable. Employee turnover is constant, whether by choice or by force. There is no time for celebration for any type of wins, whether they be on a department or company level. If you’re looking for a rewarding experience, this is not it.

10
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