Was a really good place to work. Now, not so much - Account Executive Smartsheet Employee Review

1.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Can still make decent money. It might, heavy emphasis on might, get better once there's some executive level turnover and next year after all the existing customers have transitioned to the new licensing model.

Cons

Executive leadership completely changed the licensing model late 2024 in a cash grab to value the company as high as possible before getting bought out and taken private in early 2025. The job has gotten extremely frustrating because there's basically zero add to the customer, but in nearly all instances, a price increase.

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Smartsheet Response
12mo
Thank you for taking the time to leave a review. Our goal with the updated user subscription model is to deliver greater long-term value and flexibility by providing our customers with a more transparent pricing experience, as well as a way to better manage their subscriptions. We deeply value employee and customer feedback, and I encourage you to keep sharing your thoughts and what you're hearing from customers through the designated internal user subscription channels. We've recently welcomed many new leaders who are deeply committed to fostering success for their teams and our company as a whole. Thank you again for your review.

Explore other reviews about Smartsheet

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
2w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Smartsheet Response
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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