Weak Leadership, High Turnover - Operations Sovos Employee Review

Thanks for the feedback, both constructive and positive. Our Operations teams do have peaks and valleys in their workload, especially here in North America due to the cyclical nature of tax. I disagree that any of our employees become non-essential in the “off season” as this is where a majority of our best practices are developed. I want to address your perception that the only way to get ahead at Sovos is to maintain status quo. That is in direct opposition to our company culture. Employees who embody our core values of being Proactive, Professional, Collaborative, Adaptable and Accountable are team members who we find truly grow at Sovos –30% of our employees were promoted or experienced a job change last year! And, in fact, our employee retention rate has been increasing every single year since 2016. Finally, I am sorry to hear you did not feel supported by your manager. I was not present during the conversations you referenced, so I can only say we have a strong set of client communication best practices. I will admit we hold our employees to high standards and I am confident that is why you received the feedback you did. Our recently re-vamped new manager training is focused on helping all of our managers be the most genuine, effective leaders they can; Leaders who are inspiring and help enable successful career paths here at Sovos. We will continue to make this a priority. Thank you again for your feedback. I wish you the best of luck in your new role. - Joe