Pros
Work from home. Decent pay and benefits. Quite a few knowledgeable technicians and tech leads who you can definitely learn from. Direct supervisors, for the most part, are extremely friendly and helpful.
Cons
ZERO opportunity for advancement. Current focus has frozen the hiring of any additional Personal Technology Experts and instead the hiring of more lower paid Remote Support Technicians. The sales staff is in Manilla and they are an absolute joke. You WILL get yelled at by customers because of somebody else's mistake. Being contracted out from a 3rd party company that you represent, you are at their mercy when it comes to policy changes. Just got your greeting down to a science, know how to resolve an issue in record time? Too bad, they just changed policy for some inexplicable reason and now you need to do things completely different with NO explanation for the reason for change.